Are we meeting your expectations?
Last fall, Nexans North America conducted an online survey of customers so that we could assess our performance against their expectations and provide objective information for future planning and decision-making.
Specifically, the survey aimed at tracking key performance indicators, helping us identify drivers of customer satisfaction and loyalty, and determining areas where we can add value for customers.
Among the key findings, we learned that:
- 91% of customers are satisfied
- Our Net Promoter Score (NPS) – a gauge of customers’ willingness to recommend our products and services – is 54, well above our primary competitors
Thank you to all customers who provided their valuable feedback.
Stay tuned – the best is yet to come
We are evaluating customer feedback and building plans improve our customers’ experience. Stay tuned for an update on this and other actions in our next newsletter, later this year.